“The Dilemmas of Change” (working paper) – A look at systemic issues which have hampered organizational change. Offers a new perspective to how to approach large scale change.
The 4-Dimensional Swimlane (BPTrends July, 2018) – A proposed swimlane model incorporation process, people, tools, and data.
Building an Office of Process Innovations (Educause May, 2017) – A template and workplan of my work developing an Office of Process Innovation at The University of Maryland, College Park.
UPI: A Framework for Process Improvement in Higher Education (Kuali Days November, 2016) – Building the case for process innovation in higher education.
10 Common Process Improvement Mistakes and How to Avoid Them (Educause May, 2016) – A look at common errors process improvement and lay professionals make when looking at processes and how we can avoid them. Ranked #6 in Educause’s Top-10 articles of 2016
The role of employee trust in leadership in moderating employee stress during organizational change (ProQuest Sept, 2014) – A research dissertation on the relationship between employee trust in leadership and the ability of those leaders to bring about change in their organizations.